Frequently Asked Questions
Browse our help questions to find the answers you need.

Step 1: Select the ‘Log In’ button in the upper right-hand corner of the website.

Step 2: Once logged in, click your name in the upper right-hand corner and select ‘My Account’ from the drop-down menu.

Step 3: Select ‘Password’ in the toolbar located at the top of the page. Complete the fields!

* If you’ve forgotten your password, select the ‘Log In’ button in the upper right-hand corner of the website and click ‘Forgot Password’. Enter the email address used to set up your account. Your password will be reset and sent to this email address!

Our “Bring Your Own Device” technology and advanced HTML5 browser-based eReader means that students can access their materials on any Internet-enabled device including tablets, smartphones, desktops, and laptops.

Offline access is available, but no downloads are required!

HTML5 provides immediate and seamless updates, improvements, and new feature releases that run on any browser and any device. Users encounter a consistent design and experience across all browsers and devices, allowing them to focus on absorbing the content instead of learning the platform.

Once logged in, you’ll be automatically taken to your Shelf where you’ll find your eBook(s).

Step 1: To get to your Shelf, log in and click your name in the upper right-hand corner. Select ‘My Shelf’ from the drop-down menu.

Step 2: Choose the book you wish to read and click ‘Start Reading’!

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  • Fast, easy navigation
  • Linked Table of Contents and bookmarking
  • In-text and marginal note taking
  • Highlighting of text, graphs, and images
  • Keyword search within text and notes
  • Note and bookmark organizer
  • Pen tool
  • Built-in dictionary
  • Offline access to most titles
  • Printing options on most titles
  • Flashcard creation
  • Personalized study guide
  • Collaboration and note sharing

YES, our eReader offers an offline function where users can select a page range to cache within their browser for when wifi is not available. The percentage of offline availability is determined by the publisher. This is not a downloadable eBook.To determine if your eBook will allow for offline access, look at the percentage listed on the title details page prior to purchase. If you’ve already purchased your eBook, see the offline percentage allowed by selecting the ‘View Book Details’ button on your Shelf.

Note: You must have an Internet connection to activate Offline mode. Clearing your browser cache may disrupt the Offline functionality.

Step 1: Log in and navigate to your Shelf to select the eBook you would like to view in Offline mode. Select ‘Start Reading’ to open your eBook.

Step 2: In the upper right-hand corner of the eReader, select the ‘Settings’ icon.

Step 3: Turn the Offline mode to ‘On’.

Step 4: Enter the pages you would like to have offline access to and click the ‘Go Offline’ button.

Yes, our eReader offers a printing function where users can select a page range to print. The percentage of the eBook that is available to print is determined by its publisher.Please note: Not all eBooks will allow printing.

To determine if your eBook will allow for printing, please look at the Printing percentage available on the book details page prior to purchase. If you’ve already purchased your eBook, select the ‘View Book Details’ button from your Shelf.

Step 1: Log in and select the eBook you would like to print from your Shelf. Select ‘Start Reading’.

Step 2: Once inside your eBook, in the upper right-hand corner select the printer icon.

Step 3: Select ‘Create a New Print Job’.

Step 4: Select an individual page number and click ‘Add Page’, or select a range of pages and click ‘Add Range’.

Step 5: The page(s) you are requesting to print will appear within the grey box. Select ‘Create Document’ to proceed with printing.

Please note: If you are printing more than 25 pages it may take up to 15 minutes to become available. Select the ‘Email Me When My Document is Ready’ to be notified when it’s finished.

Click and hold down the left mouse button, then drag the pointer over the word(s) you would like to highlight or annotate. To delete a highlight or note, click on the annotation you would like to delete and select the trash can icon.

Step 1: Select the pen and paper icon located in the upper left-hand side of the tool bar next to the search icon, and select which tool you would like to use to make an annotation.

Step 2: Select the color of your text, note, or highlight.

Step 3: Click anywhere on your eBook to insert your annotation.

To delete an annotation, select the pen and paper icon located in the upper left-hand side of the toolbar and select the ‘Interactive Tool’ icon (looks like a hand). This will allow you to move, edit, or delete an annotation.

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Option 1: To create a flashcard from text within the eBook, click and hold down the left mouse button, then drag the pointer over the word(s) and select the flashcard icon in the tool box that appears.

(Flashcard icon is outlined in Red.)

Option 2: To create a flashcard from the definition of a word, highlight the word and select the ‘Define’ icon (looks like a pair of glasses). Click the rectangular Flashcard icon next to the definition to create the flashcard. Create a new flashcard deck, or add the flashcard to an existing deck.

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Step 1: Locate your flashcards by selecting the ‘Navigation’ icon (looks like three lines) in the upper left-hand corner of the screen and select ‘Study Flashcards’.

Step 2: Flashcards are automatically organized by chapter and the custom deck names you’ve created. Select ‘Study by Chapter’ or ‘Study by Deck’ to proceed to studying your flashcards.

Step 3: Select All or the individual sections you wish to study flashcards for and select the ‘Start Flashcards’ button.

Step 4: As you study flashcards, use the arrow buttons on the side of each large flashcard to jump to the next or previous card. To view the other side, click directly on the flashcard.

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All of your annotations including highlights, flashcards, and notes will automatically be added to your study guide.

Step 1: Select the ‘Navigation’ icon in the upper left-hand corner of your screen and select ‘Create a Study Guide’.

Step 2: Organize your study guide by section or colors, or ‘Select All’. Then, select ‘Create Study Guide’ to view your automatic study guide.

*Click on any of your notes and select ‘View in Book’ to jump directly to that page!

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Step 1: Select the ‘Navigation’ icon in the upper left-hand corner of the screen and select ‘Collaboration’.

Step 2: Select ‘Create a New Group’ and complete the fields.

Step 3: Share the 8-digit code with others to allow them to join your group and share your notes and highlights. Group members can switch back and forth between your shared notes, and their own!

For real-time collaboration you must join a session. Within ‘Groups you Manage’ you can locate the unique access code, join the session for real-time collaboration, remove users, or delete your group.

Step 1: To enable this feature, select the ‘Navigation’ icon in the upper left-hand corner of the screen and click into ‘Collaboration’.

Step 2: To join a group, enter the unique 8-digit access code for that group and select ‘Join’.

When joining the session, your notes and highlights will be temporarily removed and the group creators’ notes and highlights will appear in your eBook. Select ‘Exit Session’ to view your notes and annotations again. You can return back to the notes sharer’s annotations at any time, so long as they keep their group enabled!

Contact our customer support team at any time at help@redshelf.com. Alternatively, you can reach us at 888-622-9838 between the hours of 8am-6pm CDT Monday-Friday.

No, you can only view your content on one device at a time.

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